Shipping & Returns

PLEASE READ OUR SHIPPING & RETURNS POLICY BEFORE FILING A RETURN.

Items damaged by miss-use or improper care are not covered by our policy.

For Buyer's Remorse claims, customers will be responsible for shipping the product back to us. Shipping charges are NON-REFUNDABLE/NON-CREDITABLE.

Process for filing a claim:

Please contact our customer service team by sending an email to SalemVapes@gmail.com and provide the following information:

  • Full Name
  • Email
  • Your Mailing Address
  • Order Number
  • Date of Purchase (Not Date of Delivery)
  • Type of Claim (DOA, Defective Item, Wrong Item, Buyer's Remorse)
  • Type of Request (same item exchange, refund (ONLY if your product qualifies for DOA, Wrong Item, or Buyer's Remorse)
  • The name of the Product(s) - Include Brand, Model, and Color
  • Description of the Issue(s)

* Please Note: you may be asked to provide photo or video proof of the item's defect.*